At this point, you might also be directed straight to an airline or hotel website in order to complete the process. Click on that, and you will be directed to a page outlining your choices and whether you can expect a full refund or are subject to any penalties. You should see an option to change or cancel your booking. If your travel was set to take place between now and the end of April and you are eligible for a refund, you might be able to submit your request through the “My Trips” page on your OTA’s website. If you have been notified further in advance that your flight or other booked travel has been canceled, or simply aren't comfortably waiting until the last minute in hopes of a cash refund, you should contact your OTA to start the refund process one week out from your original travel dates. If you are still having trouble talking to someone, your best option might instead be to contact the airline or hotel directly to request a cancellation and refund now that many are offering to do so. You can consider alternative methods of communication including online chats or tweeting to the OTA’s Twitter handle. Otherwise, be prepared to call customer service and wait on hold for long periods of time. Some have online forms up on their coronavirus advisory pages, so try that first. If you're at the 72-hour mark and they still haven't contacted you, reach out to your OTA and start your cancellation request immediately. Some travelers might be waiting until the very last minute to see if their reservations are canceled, so they don't have to initiate the refund request and are better positioned to get their cash back. If you're supposed to be traveling within 72 hours So if your plans are still several months away and scheduled as normal, you might want to wait and see if the travel partner ends up cancelling them before requesting your refund. Just keep in mind, if you are the one initiating a change or cancellation, you may be subject to penalty fees, or only eligible to receive credit toward future travel purchases. To get you started, here are links to the major online travel agencies’ dedicated coronavirus pages. At this point, the major OTAs have all posted their coronavirus policies and those of their travel partners that you can use as a guideline for their specific refund process. If you booked reservations through a third-party site, the first thing you should do is check their homepage for travel warnings or advisories. The bad news? It could take a while to get your money back-but it's important to be patient and persistent, and know what you’re entitled to. It’s hard enough getting a hotel or flight cancellation refund if you booked directly, but it can be even more difficult to get cash back if you made your reservation through a third-party site, including online travel agencies (OTAs) like Expedia or Priceline.įirst, the good news: If the airline, hotel chain, tour, or cruise line you were supposed to travel with has issued change or cancellation waivers and is offering refunds, you're already in luck. As coronavirus has spread and countries have imposed travel restrictions and lockdowns, millions of travelers have seen their plans disrupted.
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